Website Technical Support

Contact Customer Support Here...

Request a New Password Here...

 

Questions and Answers

Trouble Logging In?
Forgot my Password
Why is my Subscription Expired?
Purchasing Problem
What is the difference between Registering and Becoming a Premium Member?
How do I cancel my subscription?
Live Player Support
Podcasting Questions


Trouble Logging in?

Rusty Humphries Premium Members, if you cannot log-in, request a new password and it will be sent to your email address.

Forgot My Password

You can request a new password here. Just enter your email address and click "Send me my new password" and a new password will be sent to your email address that was provided at registration. Be sure to check your junk mail folder if this email is not showing up in your mailbox. Also, when logging in, be sure to log-in with your correct user name, (usually your email address).

Do I have to Log-in?

If you log-in on this page https://www.talk2rusty.com/user/action/login
and click "Remember my log-in information" you will be logged in automatically when you enter the site.

Logging into talk2rusty.com is important - it protects others from being able to access your account with us. Your account holds private and personal information and we want to make sure that it is as secure as possible.

 

Why is my Subscription Expired?

If you receive a message that your subscription has expired, it is due to a billing problem. You can  add a new subscription from your account page and your subscription will be automatically renewed.

Purchasing Problems

Talk2Rusty.com utilizes several techniques to protect your credit card and identity from fraud. This includes AVS Address Verification System which requires your billing address to match the address of your credit card to protect against stolen credit card use.

If your credit card is denied due to an address verification mis-match, check for any misspellings or typo's that may show an incorrect address or zip code.

If you are sure you are entering the correct information and still being denied, check with your bank to make sure your address records at the bank are correct.

You can also choose the "Offline Payment" option and send in a money order for a yearly membership of $54.95 and avoid the online payment process.
Contact us if you need help and we can assist you.

Sometimes a membership purchase is approved, but for some reason the automatic renewal transaction is denied causing your subscription to expire. You can easily add your subscription in your account page and your membership will be renewed.

What's the difference between Registering as a User and Becoming a Premium Member?

Anyone can register as a user  and join the free Rusty mailing list to receive email updates about the site. Of course, you can unsubscribe anytime.

Simply registering as a user and signing up for the free newsletter does NOT make you a Premium Member or provide access to Members Only areas of the web site.

To access Premium Member areas you need to purchase a Premium Membership by visiting the Rusty Memberships page.

 

How do I cancel my subscription?

You can cancel your subscription at any time by logging in and going to your account page. On your account manager page you will find a cancel subscription option.

If there is no cancel subscription button in your account page, it means you have not yet purchased a subscription at this new site, or your subscription has expired. 

> LIVE STREAMING TIPS

If you are connected to the Live Stream but cannot hear any sound, here are a few things to check first

1.  The Live Stream utilizes Adobe Flash, if you already have Adobe flash and are unable to listen live contact site support here.  Please include a basic description of the problem you're experiencing so we can better troubleshoot a solution.

2. If you do not have Adobe Flash you may download it for free from Adobe's site, located here.  If you're still unable to listen to the stream after downloading Adobe flash you can contact our customer support here.  

3. Audio will only be playing during Live Broadcast hours. Check the Live Broadcast hours for when the Live Stream is available. 

4. Check that your sound control on your computer is turned up, and your sound control is not set to "Mute".

5. If you are using external speakers, check to be sure they are connected and turned on, and the sound is turned up.

> PODCASTING QUESTIONS

iPad and iPhone users - you can listen to The Rusty Humphries Show without syncing or wires
Just go to the Audio Archives page and click on any show text link. The show audio will play over a 3G or Wi-Fi connection without having to sync the podcast from another computer!

What is Podcasting?
Podcasting is a method of publishing media such as audio or video, to the Internet, allowing users to subscribe to a feed and receive new files automatically by subscription instead of going online each time you want to look for new episodes.

Click Here to Download iTunes FreeHow do I subscribe to the Podcast?
You will need to download and install Podcast subscription software to your computer.
Then copy and paste the URL for your podcast into the software.
We recommend using iTunes for your Podcast, iTunes is free for PC and Mac and can be downloaded here.

What is the advantage of Podcasting?
Subscribing to the Podcast allows you to listen to the program when and where you want to. Even streaming may prove difficult because you have to be at your computer to listen to the program, which means you can't listen to the program in your car, on the bus, on the train, or sometimes even at your office (system administrators sometimes restrict streaming audio because it eats up bandwidth).

Do I need an iPod to Podcast?
No, you do not need an iPod to Podcast or even use iTunes. All of the podcast files are encoded as mp3 files, the most universal format for listening on various devices. You can listen to each podcast using almost any computer application: iTunes, Windows Media Player, Real Audio Player, WinAmp, and many others. If you like, you can burn the files to a CD so you can listen in your car or at home on your stereo. You can also transfer these files to any portable media device like the iPod or other mp3 players - and now even mobile phones.

RSS Podcast Link
Firefox, Safari and Internet Explorer 8 can subscribe and manage your podcast within your browser from this RSS Podcast link by choosing to subscribe to this feed. Older internet browsers may not recognize this podcast feed, in which case you can use podcasting software such as iTunes to subscribe to the podcast.


Setting up your Podcast in iTunes
1. Download iTunes to your computer (PC or Mac).
2. Install iTunes on your computer.
3. Once installed, open the iTunes player.
4. Click on the Podcasting page and click on the "Add to iTunes" Podcast button, then a window opens and click on "Click here to get your personal podcast link" to have it automatically subscribe to the Podcast.

If it does not automatically open iTunes and subscribe your podcast:
1. Click on "Podcast Feed Available Here", a new window opens, then click on "Click here to access your personal Podcast link".
2. Then in the address bar of the browser window, highlight and copy (right-click copy) the entire address in the address bar (it's long).
2. Then go to iTunes and in the horizontal menu at the top, click "Advanced".
3. After the drop-down menu displays, click on "Subscribe to Podcast...".
4. In the URL prompt box, paste the URL you copied (right click in the box and select paste).
5. Hit OK and you have successfully subscribed to your Podcast.


Once the Podcast initially updates, you can click on the triangle located next to the Podcast in iTunes, this will display the files available for download.

iTunes Tutorials here: http://www.apple.com/itunes/how-to/

iTunes Podcast Management

Automatic Episode Downloads
Once you subscribe to a podcast, you get the most recent episode — and all future episodes — delivered directly to your iTunes podcast playlist. Download past episodes by just clicking the Get button. You can have iTunes check for new episodes immediately by clicking the "Refresh" button in the lower right-hand corner of the podcast section.

Add Podcasts
Subscribe to any podcast by dragging its URL into your podcast playlist or by choosing “Subscribe to Podcast” from the Advanced menu and typing the URL.

Podcast Settings
Open iTunes preferences to customize your podcast download settings. Check for new podcast episodes hourly, daily, weekly, or manually. Automatically download every episode or just the most recent ones. Keep all your episodes, delete them after you play them, or keep a specific number based on release date.

Podcast Times
Daily show podcasts are usually available 20 minutes after the end of the radio show broadcast. 

Sync Your iPod to iTunes to Download Latest Podcasts
You can sync your iPod to iTunes to download the latest podcasts from iTunes. See instructions on syncing your iPod here from Apple's Support site.

iTunes Support can be found here www.apple.com/support/itunes/

iTunes Tutorials here: http://www.apple.com/itunes/how-to/

 

If you are Podcasting and your podcast stops working:
Check to see if there is a small exclamation mark(!) next to the Podcast title in iTunes. If there is, click on it and click "Yes" to resume podcasting the show, then click "Refresh" in the lower right-hand corner of iTunes in the podcast section.

If there is no exclamation mark, contact customer service for assistance.

 

Downloading Show Archives

There are several ways to download show archives:

1. From the Show Podcast if you enjoy podcasting.

2. From the Show Live/Archives Page which has download links and instructions.